Traceability: when the safety issue arises in terms of restaurant use
Restaurants will reopen soon if this has not already begun.
With the reality of mobile tracing imposed by the government to ensure deconfinement, these institutions will then have to collect certain information about their customers. But could this help to ensure the safety of the users concerned? At least that is what he thinks the Swiss government, which has ordered it to the various catering establishments. Another question then arises: what will be the security of this information?
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"Restaurants will have had their share of uncertainties in recent weeks. After the Federal Council hesitated for a long time on the possible reopening of restaurants with customers on site, the gastronomy industry got scared the week of 4 May, with the statement of security measures. It was clear that the social distancing advocated in the public space would have to be applied, as was the limitation of the number of people even though public gatherings are still not allowed. matthieu Hoffstetter, Journalist. But the problem lies in the facts that the managers of the catering establishments, are ordered to collect the data of the people who will frequent their spaces. This collection is as much about people who have made reservations as they are about those who have not. It will then be a matter of collecting: The names; First name; date of birth phone number: but also the arrival and departure times of each client, and the name of the servers taking care of each table.
In view of such demands on the part of the Swiss government, several restaurant owners and managers have expressed their displeasure with such a situation while expressing reservations about the legal aspect of the situation. Because there are a number of legal obstacles that make it difficult to implement this government requirement. First, the issue of empowerment. Because by what kind of information would a catering staff be able to demand certain information, often of a personal nature? The second problem is storage. How could an institution that did not have such a vocation safely stored such a large amount of data? Because how can we prove to customers that their data will be properly protected? All these questions that the owners try to put forward to escape this constraint "You already have establishments that can no longer (reopen) for economic reasons, others because the safety plan to be put in place with the security measures of 2 meters is not possible in their type of establishment," said Mr. Laurent Terlinchamp last Friday. , president of the Geneva Society of Coffee makers, restaurateurs and hoteliers, during an interview on the RTS. He did not fail to point out that "many of us will be open."
Since then, the collection that was originally mandatory has become optional. Restaurant managers and patrons who want to be part of this lot can do so by volunteering. And this is better for many officials. On the other hand, some had even begun to plan the proper methods to succeed in this bet. "Some colleagues were thinking about putting pens and papers on the tables and asking customers to fill out the data. But then there's a contact. If we are banned from newspapers and magazines, it is not to generate contact otherwise. With an IT solution, including QR code, we streamline and speed up the process, avoid queues at the entrance of the establishments and secure everyone, our staff, our customers and their data." For Antoine Remor, owner of the "Café Remor" in Geneva, explained. He is not the only one who has thought of a computer solution. Salar Shahna, entrepreneur and initiator of the World XR Forum, a global event on the theme of virtual and augmented realities, held annually in Crans-Montana. In collaboration with a computer storage security specialist named Pierre-Edouard Hunkeler; developer Luc Deschenaux and investor Stanley Zwirn, they create "Facepass", a platform dedicated to restaurants, to help them in their properly collected information. "Customers log on to a website, provide the required data in less than two minutes and take a selfie to identify themselves, and then receive their facepass, a QR code, either on their smartphone or in paper mail. And when they go to a restaurant, all the restaurateur has to do is scan the facepass with his smartphone for the visit to be recorded on arrival," noted Salar Shahna. He added: "We dissocite personal data, with photos, names, first names, date of birth on a secure server, and restaurant data with arrival and departure time and the name of the waiter or waitress on another server. And all data is encrypted and erased after 14 days, in accordance with the rules issued by the federal authorities."
Is such a solution viable over a larger area, and in the long term? Only the future will tell.
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